Servicing and Maintenance Basingstoke
Comprehensive Plans for New and Existing Systems
Our service doesn’t stop with the installation, once the system is installed we will maintain it for as long as you wish or, if a police response system, for the duration of the monitoring period as applicable to the EN standards.
We provide this comprehensive service and maintenance program on all new systems as well as offering servicing and upgrades to older systems whether installed by ourselves or other professional companies who no longer look after that system.
Bells only and key holder only systems are maintained once per year whilst monitored systems requiring police response through an approved alarm receiving centre have to be serviced twice annually at 6 monthly intervals to comply with standards.
Some companies offer a “remote” service for police response system where your alarm system is connected remotely to an office PC and some of the required tests done without an engineer being present. Invariably this remote test is still charged for in some way and whilst it will meet the minimum standard of tests required, it cannot take the place of a skilled and diligent engineer who will test the system far more extensively, both physically and visually to ensure no deterioration of the system has taken place or items partially obscuring detectors etc.
Not having a system regularly maintained can not only result in faults and false alarms occurring but can lead to further damage to the systems. Old batteries can potentially overheat as well as compromise the system so a service will give you peace of mind that the alarm continues to be safe.
Regular maintenance is the best way to ensure optimum performance, detect problems so that they can be resolved before they become more serious (and expensive to repair), ensure that you continue to protect your property and, where appropriate, adhere to the terms of your buildings and contents insurance.
Having an alarm service contract in place means you have 24/7 cover with an engineer responding within the 4 hour period laid down under EN50131.
Usually part or all of the cost of the service contract can be offset by a reduction in your contents insurance policy as our systems are recognised by insurers and underwriters.
We pride ourselves on the service levels that we offer so you’ll always know when we’re due in and that we’ll complete all servicing in a timely and efficient manner.
Your regular services will be scheduled in advance by us so you don’t need to remember when they’re due; just reply to the service notification you receive via email or post giving you a date we are in your area. Then contact us to arrange a time slot or choose another day if the suggested date is not suitable. Once booked we endeavour to be with you within 30 mins of your appointed time.
Whilst under a service agreement, should you need an engineer’s attendance, the majority of calls will be covered under the contract so will be non-chargeable. If a charge is applicable, service contract customers receive a discounted rate. For non-contract customers, we will still attend requests for assistance but calls will be chargeable and contract customers will have priority.
As well as emergency call outs, the benefits are also provided for those with a service contact:
- Support available 24-hours a day, 365 days a year (service contract customers)
- Parts warranty – up to 5 years with a continuous contract from new (excludes consumables)
- Scheduled service visits
- Prompt call-out times for service contract customers
- Helpdesk support
- Remote reset via alarm receiving centre where applicable
- Engineer’s report supplied for your records
- Remote intruder and security alarm diagnostics*
*Although as stated above it is not our policy to conduct planned routine remote maintenance, If a suitable security alarm is connected to a telephone line, we have the facilities to carry out remote status monitoring and diagnostics. This means problems can be identified quickly and we can determine whether an engineer’s visit is required.
For further information on home intruder alarm maintenance and the full range of intruder and burglar alarm systems and services that we offer please contact us.
BS5839 fire alarms should be maintained periodically to a level set by the buildings fire officer but should always be at least every 6 months. This is in addition to weekly tests conducted by system owners/users.
A fire alarm maintenance visit by a professional installer and maintenance supplier allows you to stay legal and address your “duty of care” responsibilities and allow you to record this in your fire systems logbook.
A maintenance visit will ensure that the inspected system is functioning correctly at the time of the visit and any problems either rectified or brought to the responsible building/fire officers attention for remedial work.
The “service” will involve testing every detector (very large systems may be split into two and tested on alternative visits) and sounder for correct operation, ensure sound levels are adequate and that the control and if applicable, signalling equipment are fully functioning. The engineer will also note if weekly tests are being maintained and advise if changes to the building may affect the efficacy of the alarm system.
CCTV and Access control Servicing
Both CCTV and Access Control servicing is offered.
With CCTV we can provide an annual contract and for Access control, servicing is provided by one off requested visits. CCTV servicing is conducted annually, usually on the anniversary of the original installation and comprises of a series of electronic/electrical tests as well as visual inspections of units. Camera’s and lens are cleaned and checked for deterioration and environmental effects on the equipment.
A service contract also entitles the system owner to a faster service than a non-service customer although not to quite the same level as an intruder alarm service contract.
Costs of the contract will vary depending on the type and number of cameras installed however we hope we have set acceptable levels of cost versus provision of cover to provide you with peace of mind.
For more details, please contact us.
Why Use Care Guard?
Established in 1984 as R.I.C. Alarms, we changed our name and became a limited company in 1989, achieving NSI/NACOSS standard in 1996 having previously been a member of the SSAIB achieving their “Certificate of Merit” for many years.
We have well over 100 years combined experience, initially working predominately within the new housing sector for both small and national developers across the south of England. In fact we were one of the very first companies in the UK and certainly the South, to bring affordable systems to the new build housing market as part of the standard home specification. Previously this would have been a retro fit extra and then for only the more exclusive homes.
From this beginning, we diversified into general residential, commercial, industrial & specialist properties and projects across the South, installing, maintaining and servicing all types of electronic property security.
Our direct employed, fully vetted engineers receive extensive training before being allowed to work unsupervised in your property. We carry full insurance for your added security and peace of mind.
NSI Approved Security Systems Installers
We are NSI (NACOSS) GOLD APPROVED and ISO9002 Quality Accredited for intruder alarms, CCTV and access control systems.
This will ensure you have total peace of mind that the service we provide is to the highest possible standards.